Privacy Policy

This Privacy Policy explains how Jackpot Jill Casino collects, uses, stores and protects information when players visit the website, create an account, use casino services or contact support. It also explains the choices available to Australian players regarding their personal information.

Jackpot Jill Casino operates under a licence issued by the Curaçao eGaming authority. All player data and payment information are protected with SSL encryption, and two-factor authentication is available for account security.

About this Privacy Policy

Jackpot Jill Casino respects the privacy of its players and aims to handle personal information responsibly. This policy applies to information collected through the website, account area, customer support channels and related online services. It should be read together with the website’s Terms and Conditions and any other notices shown when information is collected.

Personal information means information that identifies, relates to or could reasonably be connected with a player or their account. The information handled will depend on how a player uses the website, the services requested, the checks required and the choices made about communications and cookies.

By using the website, players acknowledge that information may be collected and used for the purposes described in this policy. Where consent is required for a particular use, players will be given an appropriate choice. A player may withdraw consent for marketing communications at any time, although withdrawing consent will not affect processing that is needed to operate an account, complete a transaction, meet a legal obligation or protect the website and its users.

Updates to this policy

This policy may be updated when services, technology, privacy practices or legal requirements change. The current version will be made available on the website. Players should review it from time to time so they understand how information is handled. If an important change affects the way information is used, reasonable notice may be provided through the website or another suitable channel.

Information we collect and why we use it

A casino website typically needs to handle several categories of information to provide its services safely and reliably. The information collected may include details provided directly by a player, information created through use of the account and technical information collected automatically from the device or browser.

Account and identity details

Name, date of birth, contact details and other information used to create and maintain an account.
Login details, account preferences, responsible gambling choices and records of communications with support.
Information supplied when a player updates account details, requests assistance or uses an account feature.

These details are used to create and operate the account, communicate with the player, provide requested services, maintain accurate records and help prevent unauthorised access. Accurate account information also helps ensure that required checks can be completed correctly.

Verification and compliance information

Players may be asked to provide verification documents or other information that confirms identity, age, eligibility or ownership of a payment method. This may include information shown on identity documents, proof of address, images, verification results and records of checks. Such information is used for identity verification, fraud prevention, account security, responsible operation of the service and compliance with applicable legal and industry requirements.

Payment and transaction records

The website may handle information about deposits, withdrawals, bets, gaming activity, bonuses where relevant, payment methods, transaction outcomes and related support enquiries. Payment providers may process payment details directly. Where appropriate, the website may receive limited payment information, such as a transaction reference, payment method type, status or partial account details, rather than complete payment credentials.

Transaction information is used to process and reconcile payments, maintain account records, respond to payment queries, identify unusual activity, prevent fraud and meet record-keeping obligations. Gaming and account activity may also be reviewed to support account security and responsible gambling processes.

Device, usage and cookie data

When a player visits or uses the website, technical information may be collected, including IP address, browser type, operating system, device identifiers, language settings, pages viewed, approximate location, referring pages, access times and information about how the website is used. This information helps keep the website secure, identify technical problems, understand performance and improve the user experience.

The website may also receive information from service providers that help with security, analytics, payments, verification, communications or customer support. These providers are expected to handle information only for appropriate service purposes and in accordance with their obligations.

Support and communications

If a player contacts support, records of the enquiry and any information provided may be kept so the issue can be investigated and resolved. Communications may be used to confirm account instructions, provide service messages, explain changes, respond to requests and maintain a reliable support history. Marketing communications will be sent only where permitted and, where consent is relied on, will include a way to unsubscribe.

How information is used and shared

Information is used only for reasonable purposes connected with providing, protecting and improving the website and its services. Depending on the circumstances, these purposes may include:

Opening, administering and securing player accounts.
Processing deposits, withdrawals and other account transactions.
Carrying out identity, age, verification, security and anti-fraud checks.
Providing customer support and responding to account or privacy requests.
Monitoring website performance, fixing faults and improving features.
Managing cookies, preferences and communications choices.
Detecting suspicious, unlawful or unauthorised activity.
Meeting applicable legal, regulatory, court, tax, accounting and record-keeping obligations.
Protecting the rights, safety, property and security of players, the website and relevant service providers.

Information may be shared where necessary with trusted service providers that support website operations. Examples may include payment processors, identity and verification providers, fraud prevention services, technology and hosting providers, analytics services, customer support tools and communications providers. Access should be limited to information needed for the relevant service.

Information may also be disclosed where required or permitted by applicable law, in response to a valid legal process, to protect against fraud or security threats, or to establish, exercise or defend legal rights. Information is not intended to be sold as a player profile. Where third parties process information on behalf of the website, suitable safeguards and confidentiality expectations should apply.

Information security

Reasonable technical, organisational and administrative measures are used to protect information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure connections, authentication procedures, monitoring and staff or provider requirements. No online service can guarantee complete security, so players should use a strong, unique password, keep login details confidential and contact support promptly if they suspect unauthorised activity.

Retention of information

Information is kept for as long as reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, fraud prevention and service improvement. Some records must be kept for a period required by law even after an account is closed. The length of time depends on the type of record and the relevant obligation. When information is no longer required, it should be securely deleted, anonymised or otherwise disposed of in an appropriate manner.

Cookies and similar technologies

Cookies are small text files or similar technologies placed on a device when a player visits a website. They can remember settings, help keep an account session secure, support essential website functions and provide information about website performance. Some cookies may be placed by service providers that assist with analytics, security, payments or communications.

Essential cookies may be needed for features such as logging in, navigating account pages, remembering preferences or protecting transactions. Other cookies may help understand how visitors use the website or make content and services more relevant. The exact cookies used may change as the website develops.

Players can manage or restrict cookies through their browser settings. Browser controls may allow a player to delete existing cookies, block some or all cookies, or receive a notification before cookies are stored. If essential cookies are blocked, some account or website functions may not work correctly. Cookie choices made in one browser or device may not apply to another.

Your privacy rights and how to contact us

Subject to applicable requirements and reasonable exceptions, players may have rights concerning the personal information held about them. These rights can include asking for access to their information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer needed, and withdrawing consent to marketing communications.

Making a privacy request

Players can exercise their data rights by contacting support@jackpotjillcasino.wtf. The request should explain what information or action is being requested and include enough detail to help locate the relevant account or records. For security, reasonable steps may be taken to verify the identity of the person making the request before information is provided or changes are made.

Access: ask for a copy or summary of personal information held about you, subject to applicable exceptions.
Correction: ask for inaccurate, outdated or incomplete account information to be corrected.
Deletion: ask for personal information to be deleted where it is no longer required or there is another valid basis for deletion.
Marketing consent: withdraw consent to promotional emails or other marketing communications. Service, security and account messages may still be sent when necessary.
Cookie choices: manage cookies through the settings and controls available in your browser.

A deletion request may not result in every record being removed immediately. Some information may need to be retained for legal, security, fraud prevention, transaction, dispute or record-keeping purposes. Where information must be retained, access and use should be limited to the relevant purpose and it should be removed when the applicable requirement ends.

Questions and complaints

Privacy questions, requests or concerns can be sent to support@jackpotjillcasino.wtf. The request will be reviewed and handled in a reasonable manner. If a player is not satisfied with the response, they may have the option to raise the matter with an appropriate privacy or consumer protection authority in Australia.